Frequently Asked Questions

Need advice or have questions before booking a new boiler? Don’t hesitate to give us a call on 0208 323 5678 or ask a question through live chat.

Boiler Installation FAQs

Yes. All of our installers are professional, experienced central heating engineers with Gas Safe certification.

All of our engineers go through a number of checks to gauge competency and ensure they are Gas Safe Registered. We also closely monitor customer reviews about our engineers to make sure that our customers are always 100% satisfied with the work carried out in their property.

By law all gas engineers must be on the Gas Safe Register. This ensures that engineers are up to date with the latest practices, laws and are regularly trained. The Gas Safe Register is vital to consumers as it ensures that gas work is carried out safely and properly to avoid future complications or damage to property. Gas Safe Registered engineers are regularly subject to spot inspections by the Gas Safe Register to ensure that standards are regularly maintained.

General Boiler FAQs

We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided however your quotation will be subjected to a site survey.

If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24/48 hours of acceptance of our quotation.

Our Boilers come with a range of 5 to 10-year Parts and Labour Warranty direct from the Manufacturer subject to which boiler you choose. Meaning you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.

We offer 3 types of payment options. 12 months Interest-Free, 3,5,8 & 10 year options with interest or 50% deposit and 50% on completion. First 2 options are subject to approval.

We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.

Just 3 Steps to Your Boiler Replacement

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Get a Quote in 30 Seconds

Fill in a few details and get your new boiler price estimate in seconds. You’re under no obligation to accept.

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Free Surveyor Visit Organised

No salesmen involved, no hidden charges! A friendly surveyor visits your property to give you a fixed-price promise.

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We Replace Your Boiler

Get your boiler installed by an award-winning company. All our engineers are fully qualified and carefully vetted.

Our Reviews

Here’s what some of our customers are saying about us…

Emma Jane Bunting

“had boiler serviced today, very polite, prompt and reasonable would highly recommend!!!!”

Jennifer Weston

“Fantastic quick service, very professional, friendly and competitively priced will be using again. Very happy customer.”

Nandanie S

Great service and regular communication from start to finish. I would definitely recommend and use again.